Support

Need an answer now? Our live chat connects you with a real agent almost instantly. Available around the clock, the chat is your fastest route for account checks, bonus clarifications, deposit hiccups, or game questions. Typical wait time is under two minutes; during big promotion windows it can rise briefly, but an agent will pick up as soon as they’re free.

Talk to a person — phone support you can rely on

Prefer to speak by phone? Call our team at 877-992-2746 (US) or toll-free from Canada at 888-622-1155 for clear, direct help. Phone support is staffed to handle urgent matters quickly — expect a prompt pickup or a short hold during busy periods. Agents can walk you through transaction concerns, Winners Club questions, or identity verification steps in real time.

Email for detailed cases and documentation

For issues that need a paper trail or deeper investigation, email support@mohawkcasino.com or amcr@mohawkcasino.com. Our goal is to respond to general inquiries within 24 hours and to prioritize account-security or payout cases for faster handling. When you include relevant details (account name, date, screenshots), we’ll resolve your request more quickly.

Find answers instantly in our Help Center and FAQs

Before you reach out, try our Help Center — it’s stocked with clear guides on deposits and withdrawals, account setup, verification, responsible gaming, and how promotions like the 55+ Club work. That resource is perfect for quick fixes or step-by-step instructions. If you’re curious about specific game mechanics or payline rules, check our Summer Party Slots review for a deep dive into free spins and bonus rounds, or read about payouts on Black Diamond 25 Lines Slots for prize structure details.

Skilled agents who treat your issue like a priority

Our support staff are trained on account issues, transaction troubleshooting, and gameplay rules. They understand payment options (American Express, MasterCard, Visa) and work closely with operations to accelerate withdrawals, investigate discrepancies, and explain wagering or promotion terms. Expect friendly, clear communication and follow-through until your concern is resolved.

Quick tips to speed up a resolution

When contacting us, have your Winners Club number or account details ready and note the transaction time or promotion window. For time-limited promos — like the Monday & Thursday 55+ Club slot and dining credits — reach out right away if something doesn’t credit correctly so we can act before the offer expires.

We’re here 24/7 to help you play with confidence and get back to what matters: enjoying the games and promotions. Want a closer look at the casino? Learn more about Akwesasne Mohawk Casino and its offers on our main page.