Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Akwesasne Mohawk Casino website and related services, including creating and using a player account, viewing content, participating in games, making deposits and withdrawals (where available), and taking part in promotions.

By visiting the site, registering an account, or using any service, you agree to follow these platform rules. They are written to set clear expectations for both you and the operator, and to help keep gameplay fair, secure, and responsible.

Eligibility - who can use the platform

Akwesasne Mohawk Casino services are intended for adults only.

To use the platform, you must:

• Be at or above the legal gambling age in your jurisdiction.
• Be able to enter into a binding agreement under applicable law.
• Ensure that online gambling is lawful where you are physically located when you access the site.

Access may be restricted in certain countries, states, territories, or regions. The operator may also restrict or block access where required for legal, regulatory, or risk-management reasons.

Setting up your account - getting the basics right

When you register, you agree to provide information that is accurate, complete, and kept up to date (for example, your name, date of birth, address, and contact details). This helps protect you, supports responsible gaming, and allows payments and verification to run smoothly.

Accounts must be opened in your own name. Unless the operator explicitly allows otherwise, you may only hold one account per person and must not create accounts for anyone else.

The casino may refuse, suspend, or close an account where registration details appear false, incomplete, duplicated, or inconsistent with these service terms.

Verification checks - confirming identity and payment details

To protect players and the platform, the casino may request verification at any time, including before processing withdrawals or when account activity requires review. Requests may include documentation or information to confirm:

• Your identity and age
• Your address or place of residence
• Ownership of a payment method used on the account
• Source-of-funds or other details needed for security, compliance, and fraud prevention

If requested information is not provided within a reasonable time, certain features (such as withdrawals, bonuses, or account access) may be limited until verification is completed.

Account security - your login, your responsibility

You are responsible for keeping your username, password, and any other login credentials confidential. Activity carried out through your account will generally be treated as authorized by you, whether or not you personally initiated it.

Your account is personal. You may not:

• Share your account or allow someone else to play through it
• Transfer, sell, or assign your account
• Use the platform on behalf of another person

If you believe your account has been accessed by someone else, contact support as soon as possible so protective measures can be taken.

Payments, withdrawals, and balances - what to expect

Available payment methods may include Visa, MasterCard, and American Express, but availability can vary by location, bank rules, verification status, and technical conditions. Processing times, minimums, maximums, and other limits may also change over time.

When you request a withdrawal, the casino may review the request before approval. Reasonable checks may include:

• Completing pending verification
• Confirming payment method ownership
• Reviewing gameplay and promotional activity where relevant
• Ensuring transactions comply with internal security controls and applicable requirements

Account balances shown on the site are intended to help you track funds and gameplay, but they may be adjusted if an error, reversal, chargeback, duplicate credit, or technical issue is identified.

Bonuses and promotions - extra rules may apply

From time to time, Akwesasne Mohawk Casino may offer bonuses, free play, free spins, or other promotions. Each offer can come with additional bonus terms that apply alongside these conditions of use.

Common promotion rules may include:

• Eligibility requirements (such as location, age, or account status)
• Wagering requirements and how different games contribute
• Time limits to claim, activate, or use an offer
• Game restrictions or maximum bet limits while using bonus funds
• Limits on converting bonus value to withdrawable funds, where applicable

If you join a promotion, you are responsible for reviewing the specific promotion terms before participating.

If you are using on-site rewards connected to player loyalty activity, additional conditions may apply. For example, points and free slot play may have no cash value, may be non-transferable, and may expire after a period of inactivity. Where free slot play is issued, it may also have time limits once claimed or activated, and it may only work on eligible machines or games.

Games and features - availability can change

The casino works to provide stable access to games and services, but availability may vary due to:

• Your location and local restrictions
• Device or browser compatibility
• Scheduled maintenance or urgent fixes
• Provider updates (including game studio changes)
• Network or technical interruptions

Some games, features, payment tools, or promotions may be added, changed, limited, suspended, or removed at any time. The casino does not promise that any specific title, feature, or offer will always be available.

Fair play rules - keeping the platform honest

Using the site means playing fairly and using the services for lawful, personal entertainment purposes. The following behavior is not allowed:

• Fraud, attempted fraud, or use of false information
• Collusion or coordinating play to gain an unfair advantage
• Chargeback abuse or disputing legitimate transactions in bad faith
• Bonus misuse, including activity intended to extract value from promotions in a way that defeats the offer’s purpose
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the website, games, networks, or security systems
• Allowing someone else to access or use your account

If suspicious, abusive, or unlawful behavior is identified, the operator may take protective action as described below.

When the casino may restrict service - balanced operator rights

To protect players and maintain a secure environment, the casino may reasonably refuse service or apply restrictions where needed. Depending on the circumstances, this may include:

• Limiting access to certain features or promotions
• Suspending or removing promotional eligibility
• Freezing transactions temporarily while activity is reviewed
• Closing an account where rules are broken or misuse is confirmed

Any action taken will be based on the information available at the time, including verification status, transaction history, and gameplay patterns. Where appropriate, the casino may request additional details from you to resolve issues.

Errors and technical issues - how mistakes are handled

From time to time, errors can occur, including system outages, game malfunctions, incorrect display of balances, mispriced offers, or promotional credits applied incorrectly.

If an obvious error or technical issue affects gameplay, payments, or promotions, the casino may correct the error and make reasonable adjustments to address the impact. This may include voiding or reversing affected transactions, correcting balances, or limiting access to impacted features while an issue is fixed.

Responsible gaming - entertainment first

Gambling should be treated as entertainment, not a way to make money. If playing stops feeling fun or starts affecting your finances or well-being, consider taking a break and using available player protection tools.

Where offered, responsible gaming options may include deposit limits, session limits, cooling-off periods, or self-exclusion. You can also review guidance on the site’s responsible gaming resources page at /responsible-gaming.

Ownership of site content - intellectual property

The site’s design, logos, branding, text, original graphics, software elements, and other content are owned by Akwesasne Mohawk Casino or used under license. You may view and use the site for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit site content without prior written permission, except where allowed by law.

Third-party providers and external services

Some parts of the platform may be delivered through third parties, such as game studios (including Pragmatic Play), payment processors, verification providers, analytics tools, or hosting partners. These services may have their own operational limits and availability constraints.

The casino is not responsible for outages, delays, or failures caused by third-party systems outside the operator’s reasonable control, but will take reasonable steps to restore service and support players when issues arise.

Liability - reasonable limits

To the extent permitted by applicable law, the casino is not responsible for losses or damages caused by factors such as:

• Internet or network interruptions
• Device, browser, or compatibility issues on the user side
• Mistyped information or user error
• Third-party service failures
• Events outside the operator’s control (for example, outages, emergency maintenance, or force majeure conditions)
• Misuse of the platform or breach of these account rules

Nothing in these service terms is intended to limit any rights that cannot be excluded under applicable law.

“As is” and “as available” - no constant-availability promise

The website, games, and services are provided on an “as is” and “as available” basis. While the casino aims for reliable access, uninterrupted availability and error-free operation cannot be guaranteed at all times.

Updates to these conditions - staying current

The casino may update these site terms occasionally to reflect changes in services, operational needs, or legal and compliance requirements. The most recent version posted on the website applies from the date it is published, unless a different effective date is stated.

You are encouraged to review this page periodically. Continued use of the platform after updates means you accept the revised conditions of use.

Other important policies to review

Additional rules and information may appear in related policies and pages, which form part of how the platform is operated. Depending on your activity, these may include:

• Privacy Policy (/privacy-policy)
• Cookie Policy
• Bonus Terms
• AML/KYC information
• Responsible gaming resources

Contacting Akwesasne Mohawk Casino

If you have questions about these platform rules or your account, contact the official support team by email at support@mohawkcasino.com or use live chat if available on the site.

Using the site should feel clear and predictable. These service terms are here to explain what you can expect from the platform and what the casino expects from account holders, so everyone can enjoy a fair, secure, and responsible experience.